Shipping Terms & Conditions
1. Minimum Order Requirement
A minimum order of $25.00 (excluding taxes, handling fees, and shipping charges) is required for all purchases.
2. Handling Fees
Orders with a product subtotal under $150.00 are subject to a handling fee. This fee is separate from shipping and covers packaging materials, processing, and labor costs. To avoid this fee, customers are encouraged to place orders totaling $150.00 or more.
3. Free Shipping
Free shipping applies only to qualifying items clearly marked as eligible and only when applicable brand minimums are met. We reserve the right to modify or revoke free shipping eligibility at any time without prior notice.
4. Export & Freight Forwarding
We do not ship outside of the United States or to known freight forwarding companies.
5. Parcel Shipping
Parcel shipping refers to small-package carriers such as UPS and FedEx. Shipping rates may be calculated using dimensional weight: (L × W × H in inches) ÷ 139. Oversized packages may incur additional charges. We reserve the right to adjust shipping charges if carrier rates are calculated incorrectly.
6. Freight (LTL) Shipping
Freight shipping involves long-haul semi-truck delivery. Freight carriers provide dock-to-dock service only and do not assist with unloading. Customers are responsible for having appropriate equipment (e.g., forklift or dock) available at delivery.
Due to the high cost of freight shipping, all freight sales are final and non-returnable. Customers must review and comply with all inspection requirements upon delivery.
7. Freight Estimates & Customer Responsibility
All freight quotes are estimates based on delivery to a commercial location with a loading dock. Actual freight charges may vary based on shipment characteristics and delivery conditions.
Additional charges may apply, including but not limited to:
- Lift gate service
- Residential delivery
- Limited access delivery
- Call-before-delivery requests
- Toll bridge or roadway access
- Island or ferry access
- Remote or rural delivery areas
- Inside delivery
- Redelivery attempts
- Storage or detention fees
- Any other carrier-imposed surcharge
Limited access locations include, but are not limited to: airports, construction sites, farms, hospitals, schools, government buildings, military bases, hotels, restaurants, residential areas, energy and utility facilities (including power plants, substations, solar farms, wind farms, oil and gas sites), nuclear facilities, and similar restricted or regulated locations.
Any additional charges resulting from inaccurate or incomplete delivery information are the sole responsibility of the customer and may be invoiced separately.
8. Customer Provided Information
Customers must provide accurate and complete delivery information at the time of order. Failure to disclose special delivery requirements may result in additional charges, delays, or reclassification of the shipment.
9. Order Processing
Orders are typically processed within 1–3 business days. Orders placed before 1:00 PM EST may begin processing the same day. Once processing has started, cancellation may not be possible.
10. Shipping Timeframes
Estimated delivery timeframes are not guaranteed. Processing times are separate from transit times. We are not responsible for delays caused by carriers, suppliers, or external factors.
11. Shipping Insurance
All shipments are sent without insurance unless requested prior to order processing. Customers assume responsibility for loss or damage once the shipment is transferred to the carrier.
12. Order Cancellation
Orders may be canceled prior to processing. Once processing has begun, cancellations are not guaranteed. Any costs associated with cancellation, including restocking or processing fees, are the responsibility of the customer.
13. Returns, Refused Shipments & Damages
All returns require prior authorization and a valid RMA number. Customers must report any damaged, refused, or return requests within the required timeframes.
Damages must be reported within 12 hours of delivery. Refused shipments and return requests must be reported within 24 hours of delivery or attempted delivery. No exceptions will be made for failure to inspect and report damages, return requests, or refused shipments within these timeframes.
Customers are responsible for inspecting shipments upon delivery. Any visible damage must be documented with the carrier at the time of delivery. Failure to properly document damage with the carrier or to notify us within the required timeframe will result in denial of the claim.
All return shipping costs, original shipping charges, and associated fees are the sole responsibility of the customer.
14. Shipping Estimates Disclaimer
Shipping estimates are provided for convenience only and may not reflect actual carrier charges. Customers agree to pay all actual shipping costs, including any additional fees incurred.
15. Will-Call Pickup
Select items may be eligible for pickup at designated warehouse locations. Customers assume full responsibility for goods once signed for at pickup.
16. Payment of Additional Charges
By placing an order, the customer agrees to pay all additional charges related to shipping, including but not limited to freight differences, surcharges, storage fees, redelivery fees, and accessorial charges. We reserve the right to invoice or charge the payment method on file for any outstanding balances.
17. General Terms
National Supply Network, LLC reserves all rights regarding orders placed through its website Contractor Supply Network) or other sales channels. All sales are subject to our standard terms and conditions. Void where prohibited.
By completing a purchase, the customer acknowledges and agrees to all terms outlined above.